Cancellation/Refund Policies
To withdraw from an activity, participants (caregivers, if registered participant is a child/minor) must notify the Department Office (518-761-8216) at least 48 hours prior to the start of the program to receive a refund. A cancellation fee of $5 per person, per program will be deducted from the refund. Your refund may be applied to your household as a credit, with no cancellation fee.
- Once a program or activity has begun, a pro-rated refund (for services used) will only be issued to individuals who are unable to participate because of medical circumstances (i.e. an illness or injury). A $5.00 refund processing fee (per person, per program) will be deducted from the total refund.
- For individual programs costing over $200 (with the exception of Q-Club), a higher cancellation fee may apply. See specific programs for details.
Waiting List Policies
After being entered on a waiting list, and if an opening becomes available, or additional classes/times are created, you will be contacted by phone.
The department will follow the guidelines listed below when contacting wait list individuals.
- If it is necessary to leave a message on your answering machine, you will have until the close of business on the day following our call to contact us.
- Once you contact the department and are advised of additional classes, you will have until the close of business on the day following that communication to pay for that class.
- If you fail to either contact the department (#1 above) or pay for your selection, within the time allotted (#2 above), you will be passed over on the waiting list.
Queensbury Parks & Recreation Department
742 Bay Road, Queensbury, NY 12804
Office Phone: (518) 761-8216
Fax: (518): 798-3194